I gotta say this is the worst casino to get drinks on the floor. The waitresses are rude. They definitely don’t wanna work for tips cause they hate their jobs. They have the dumbest way to do sections. And if you wanna drink, there’s never anybody in your section to get you a drink. I’ve been going for eight years and the service has gotten worse. It really makes me have a horrible time. I’ve been to a lot of other casinos and it is not like this. They need to change management. People wanna have a good time when they’re there and don’t wanna get up from the slots to go buy a drink. I’m not wanting to leave reviews, but maybe somebody will listen. Go visit other casinos and see how they do it so that you guys can fix this long Issue.

While I'm not a gambler, nor do I like loud places, I have to hand it to the employees here. My uncle Chuck comes here multiple times a week to walk and be social. He was in entertainment his entire life and loves the lights and sounds of the casino. Recently he brought us here to show us what he does and introduce us to some of the employees he said are his friends. Your employees, from the 2 we met at the entrance of the casino floor to the young lady who works the food register where you get pizza and muffins, are so kind to Chuck. They are professional, but give him the attention he craves. I think the employees there are the reason he has lived as long as he has. So thank you!

Staff needs training. Horrible Mother’s Day experience. I am a very well-traveled person and have stayed at many casinos and hotels over the years, and unfortunately this was one of pop the most unprofessional front desk experiences I have encountered. Brought my 80 year old mom for a little getaway for Mother’s Day. We arrived around 5 PM and there was no one at the front desk to greet or assist with check-in. After standing there for about five minutes, someone finally came out from the back just as I was about to walk away. There was no greeting, no acknowledgment, nothing. I had to initiate the interaction myself by saying I was trying to check in. The response I received was simply, “ID and a card.” Later, I stopped at the front desk to ask about a possible late checkout. At this point there were three employees behind the desk, yet I was completely ignored while one of the agents walked away without saying a word. I then approached another agent who was kind and professional. She politely told me she would check for me. Before anything was explained to me, another employee standing next to her interrupted and said, “Yeah she can — charge her $25.” Basic common courtesy and professionalism were completely missing. At one point, when I politely said, “I’m sorry, can you repeat what you said?” the front desk employee rolled his eyes and responded, “I’m not talking to you,” while continuing his conversation with his colleague. No guest should be treated this way. Hospitality begins at the front desk, and unfortunately this experience left a very negative impression.

I am writing to formally express my deep disappointment with our recent stay at Resorts World Catskills, where my husband and I chose to celebrate our anniversary. Upon arrival, the hotel made a positive first impression. The property appeared attractive, and we were pleased with the quality of the restaurants and the attentiveness of the restaurant staff. Unfortunately, our experience quickly deteriorated. When we visited the pool area, there were no towels available for guests, and the pool itself did not appear to be properly maintained or clean. This was already concerning, but what followed was completely unacceptable. When we returned to our room to rest, my husband and I discovered pubic hair on the beds. This was both shocking and extremely unsanitary. We immediately contacted the front desk, and my husband requested to speak with a manager. The response we received was that there was no housekeeping staff available during the night and that we would need to wait to be moved to another room. For a hotel charging approximately $350 per night, this level of cleanliness and service is entirely unacceptable. A lack of immediate action in response to such a serious sanitation issue demonstrates poor management and a disregard for the comfort and safety of guests. What was meant to be a special anniversary celebration turned into a very disappointing and unpleasant experience. We expected far better standards from a property of this caliber.

This is my third stay at Resorts World Casino in the Catskills and I have always had a great experience. First two times were with my wife and everything was exceptional from the rooms, to the Casino, to the Spa. The most recent stay I was accommodated by Receptionist Julie and Managers Julissa and Libby due to a dilemma with room type. They truly went above and beyond to accommodate our family’s needs, ensuring we had a comfortable room for our stay. I highly recommend Resort World Catskills for anyone seeking a welcoming atmosphere and top-notch service!

This place is underated. It should have more neon light displays leading to the place to make it easier to find. Yes, it's that good. Although I lost BIG money ?, I had so much fun it was worth EVERY penny. The staff is friendly and professional and can take and give jokes. ?. I would love to visit again & lose MORE money ???.. ???!!!

We visied a few weeks ago (December 2025) to celebrate our friends 50th birthday - we wanted some Spa and pool time. Spa was disappointing, but that's for another time. We had a great check-in experience at hotel. Meadow and Libby at the front desk made us feel special and appreciated. They found out we were getting married in 2026 and treated us to extra hospitality. We had a great time at the adult only pool and hot tub. Sat in a cabana, relaxed and enjoyed good conversation. We were really bummed however that the advertised pool bar wasn't actually open. When we asked a staff memeber, who was stationed at the VIP area next to the bar, he replied gruffly and said "I've worked on day shift forever and that bars never been open". He was the least friendliest person we came across. We found most staff to be super polite and helpful. We had to go back down to main floor for drinks, then back up to pool. Total inconvenience. And way, way, too expensive. But we ended up Door Dashing some food and drink so it worked out, and cheaper than hotel prices. Bring your own snacks and drinks for sure! Casino was a big loser for us - nothing seemed to pay out, but it's got a decent amount of slot and table game options. There was a cool bar with a band playing up above - nice visual. Our room was a suite and it was huge! Awesome view and big windows. Clean and tidy, and bug free upon inspection. Some stains and a cigarette burn hole in carpet, but overall nice. Refrigerator with bottled water, and a coffee maker included. Bathroom was fabulous! Great shower with good water pressure. I should mention security measures of needing hotel room key to access the elevators, and you can only access your floor, or the floors for pool, Spa, lobby, etc. We were happy with our overnight stay, and enjoyed our evening! Wish the casino paid out better but isn't that always the way. Hahaha!

I came up from North Carolina; 1. My room was stunning i was on the 11th floor I believe room 1102. The view with the snow was absolutely breathtaking my room was gorgeous. 2. Drinks were definitely over priced definitely put no liquor or very little in the drink. Two Malibu bay breeze was $24 3. The restaurants in there were over priced. Stopped at good friends paid $14 for seseme chicken which was 10 little pieces of chicken with some rice. 4. The cards didn't read the machines, kept reading error. 5. Very small gambling area. 6. No smoking options. Wasn't impressed.

I love this Casino. I go here a lot they offer me free rooms, free play, and food vouchers. I literally win there all the time. The Rooms are very large and they are beautiful rooms. The staff at Hotel and staff on Casino floor are very pleasant and very helpful. I always look forward to staying there. Sometimes I stay 2 nights and when its time to leave I dont want to. Once you get a players card and start playing you will recieve some nice perks. I highly recommend this Casino.

Will never stay at this location again. Big lack of customer service at hotel desk. Was told the wrong thing on the phone when reservation was made that there is no deposit other than the $1 hold u do through email. Got there and that wasn’t true. I Didn’t have the funds on a card for my deposit AFTER I ASKED TO BE SURE TO AVOID this type of situation. Was met with attitude from one specific worker. Not pleased at all. Luckily a manager handled my situation and comprised with me seeing it is on their fault. Also No hot water in the shower. Bathroom floor was left dirty with dirt spots. Room was pleasant besides that, bed was comfortable. The lack of hospitality and being mis informed is why I won’t be back ever.